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Другое ENERGIYA-SERVICE Тюбинг 87 См С Камерой Пвх


Для Для катания по снежным склонам. Всей семьей на горку!

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Другое ENERGIYA-SERVICE Тюбинг 108 См С Камерой Пвх


Для катания по снежным склонам. Всей семьей на горку!

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GILDAN CCCP Energiya Buran V01 T-Shirt

Popov Igor Svyaz. Mezhdu Elektricheskimi I Neelektricheskimi Velichinami


Ustanovleny funktsional'nye zavisimosti, svyazyvayushchie velichiny razlichnoy fizicheskoy prirody, s odnoy storony - induktivnost' i elektricheskuyu emkost', s drugoy - massu i koeffitsient uprugosti. Vvodyatsya ponyatiya inertnogo i uprugogo reaktivnykh soprotivleniy, inertnoy emkosti, uprugoy induktivnosti, inertnoy induktivnosti, uprugoy emkosti, emkostnoy massy, induktivnoy uprugosti, emkostnoy uprugosti, induktivnoy massy. Rassmatrivayutsya kolebatel'nye sistemy smeshannoy prirody. V mL kolebatel'noy sisteme energiya magnitnogo polya katushki induktivnosti preobrazuetsya v kineticheskuyu energiyu inertnogo elementa. V kC kolebatel'noy sisteme energiya elektricheskogo polya kondensatora preobrazuetsya v potentsial'nuyu energiyu pruzhiny. V kL kolebatel'noy sisteme energiya magnitnogo polya katushki induktivnosti preobrazuetsya v potentsial'nuyu energiyu pruzhiny. V mC kolebatel'noy sisteme energiya elektricheskogo polya kondensatora preobrazuetsya v kineticheskuyu energiyu inertnogo elementa. Monografiya prednaznachena dlya uchenykh, spetsialistov, aspirantov i studentov inzhenernykh spetsial'nostey.

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Jan van Bon ITIL. V3 - A Pocket Guide


Книга "ITIL® V3 - A Pocket Guide".This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.What are the key service management processes? What is the 'lifecycle' approach?Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

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Janosch Untersteiner .Service Design in touristischen Destinationen. Gasteorientierte Produktentwicklung mit Service


Книга "„Service Design" in touristischen Destinationen. Gästeorientierte Produktentwicklung mit Service Design".

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Brocard Сикрет Сервис, 3 шт по 15 мл


В парфюмерном наборе от Brocard Secret Service представлены ароматы: Secret Service Original, Secret Service Platinum, Secret Service Legend.

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Robin Qiu G. Service Science. The Foundations of Engineering and Management


Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

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Randy A. Steinberg Servicing ITSM. A HANDBOOK OF SERVICE DESCRIPTIONS FOR IT MANAGERS AND MEANS BUILDING THEM


What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook!Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog!""We really struggled to identify and pull our IT services together until we saw this material-it saved us months!""With this material, we can finally tell the business what IT actually delivers to them!""A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation!""One can put together an entire IT service management operation just from the service descriptions in this book!"

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Wei Lun Chang Service Mining. Framework and Application


The shifting focus of service from the 1980s to 2000shas proved that IT not only lowers the cost of servicebut creates avenues to enhance and increase revenuethrough service. The new type of service, e-service,is mobile, flexible, interactive, and interchangeable.While service science provides an avenue for futureservice researches, the specific research areas fromthe IT perspective still need to be elaborated.This book introduces a novel concept-servicemining-to address several research areas fromtechnology, model, management, and applicationperspectives. Service mining is defined as "a systematicalprocess including service discovery, serviceexperience, service recovery, and service retentionto discover unique patterns and exceptionalvalues within the existing services."The goal of service mining is similar to data mining,text mining, or web mining, and aims to "detectsomething new" from the service pool. The majordifference is the feature of service is quite distinctfrom the mining target, like data or text.This book devises concepts of service mining andidentifies the possible applications. The author providesa roadmap of service mining to researchers,managers, and marketers in service sectors.

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АЛЬВОГ - финансирование и инвестиции "зеленая" энергия и ...

ALVOG – Green energy and ecological solutions for industry. ... оборудование наших пратнеров и сторонных производителей. ... New service of investme.

ООО НПФ "Энергия-Сервис"

Производство пластиковых изделий: литьё пластмасс под давлением, пластмассовое производство, изготовление пластмасс - ООО НПФ ...

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Котельное оборудование Энергия Сервис: продажа ...

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Energiya service. Green Solar Energy

Компания «Green Solar Energy» предлагает полный комплекс услуг в строительстве, проектировании солнечных электростанций для дома, дачи.

Green Solar Energy

Компания «Green Solar Energy» предлагает полный комплекс услуг в строительстве, проектировании солнечных электростанций для дома, дачи.

Биэмтек - официальный сайт Capstone Turbine в России.

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Энергия – Mercedes-Benz Грузовые автомобили

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Отзывы о Энергия Тепла - Компания Энергия Тепла г. Алматы

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Joy Field Designing Service Processes to Unlock Value


The service process design landscape is changing, with a much broader range of design options now available. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process not only through self-service but also by providing information to the service provider to create a more personalized service experience. This book explores how service processes can be designed to leverage opportunities for service providers and customers to cocreate value. Inside, you will learn about frameworks for value cocreation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing involvement of customers in performing service tasks, service process outcomes are increasingly dependent on the capabilities of both service providers and customers. You will learn about real approaches to unlocking these capabilities to further boost value cocreation.

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Joy M. Field Designing Service Processes to Unlock Value, Second Edition


The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value Co-Creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. The book concludes with approaches to unlock these capabilities-and further boost value Co-Creation. This second edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, readers will see how these innovations can have important-and sometimes surprising-impacts on the nature of the benefit and cost tradeoffs an...

4514 РУБ

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Chih-Hsien Chen, Chyi Jaw, Bo-Xun Xiao Measuring Service Innovation Performance - by Diffusion Model. Empirical Evidence on New Festivals of Tourism


It is not easy to protect an unique service by regulation and patent because of the service characteristics. Service firms just only develop innovations continually to define and extend their market. Specially, the growth of some service industries (e.g. tourism) is limited by the once consumption which is difficult to repeat in short duration. The weakness has pushed these service industries to stimulate the new consumption by continual innovations which need many resources. But the ambiguous performance of service innovation could not prove the reasonableness of resource allocation. This study tries to measure new service diffusion as innovation performance in order to help evaluate the innovation decision in service industry.

8139 РУБ

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Retirement of employees in the classified civil service. Hearing before Committee on service and retrenchment, United States Senate, . retirement

Kristin Baird, Baird Customer Service in Health Care. A Grassroots Approach to Creating a Culture of Excellence


Книга "Customer Service in Health Care. A Grassroots Approach to Creating a Culture of Service Excellence".

9252 РУБ

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Retirement of civil service employees. Hearings before the Committee on and retrenchment, United States Senate, Sixty-sixth Congress, . in classified service, for

David Sheldrake Under the Blue Lights. My Service with Norfolk Ambulance at Lowestoft Station (1974-1979)


Книга "Under the Blue Lights. My Service with the Norfolk Ambulance Service at Lowestoft Ambulance Station (1974-1979)".

1827 РУБ

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Philip E. Smart AIDS. The Final and Fatal Foreign Service Boondoggle: Memoirs of a Officer


Книга "AIDS. The Final and Fatal Foreign Service Boondoggle: Memoirs of a Foreign Service Officer".

2452 РУБ

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Beecham Thompson Cori Impact Of Service Learning On Staff Members


Over the course of five years, I was educated on the concepts and the benefits of service learning, and given the opportunity to introduce service learning to a middle school. My goal in researching this topic was to discover the benefits of service learning for staff. The research data revealed staff members were able to see the impact of service learning on students, but they had a difficult time noticing the impact on themselves. More research is needed on how staff members perceive the impact of service learning.

6439 РУБ

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Andreas Keller Service Quality Measurement - Data Management


Seminar paper from the year 2003 in the subject Business economics - Operations Research, grade: 1.8, University of Strathclyde, language: English, abstract: Over the past decade Service Quality Measurement (SQM) has been receiving more attention worldwide and taking a more central role as a measurement of success. The notion of Service Quality is found well documented throughout the literature and describes the interactive process between the customer and the service provider. In general, the SQM is a powerful technique to monitor customer satisfaction, helping to focus on key areas of improvement in order to establish a new baseline to the current service quality rating.The importance for service organisations is twofold: firstly, in the implications entailed in how to choose the most appropriate technique of service quality measurement, and secondly, in how service organisations can influence the perceptions of an individual customer/user in relation to the service encounter he/she is participating in. Empirically, this involves moving away from a standardised model of the same service for everybody to an approach where the best way of achieving excellent performance lies in addressing the subjective needs of an individual customer, providing precisely the specific service that reflects customers/ individuals' perceptions.In other words, service is not so much what the business does, per se, but what the customer experiences (Martin 1999i).

1652 РУБ

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Ralf Plattfaut Process-Oriented Dynamic Capabilities. Framework Development, Empirical Applications and Methodological Support


​This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

9464 РУБ

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Ngozi Emmanuela Maduka The Freedom of Information Act. A Catalyst for Public Governance Advancement in Nigerian Service Institutions


In Nigeria, poor public governance is one of the major reasons for the mismatch between public service needs and investments of the government in the public service sector. Evolving from this are challenges which inhibit optimal administration, accountability, and productivity in public service institutions. Various public service reforms initiated by the Nigerian government to address these challenges are yet to optimally address the paradox between public service needs and government investments in public service institutions. In view of this, this paper explores a sustainable approach by advocating for a citizens' centered reform through public governance, a deviation from the traditional approach to public service reforms. Since public governance thrives on access to information, this paper examines the FOI Act a viable tool for public service stakeholders to legitimately and sustainably advance public governance in public service institutions. It further explores the role of private sector organisations in public service delivery and how public service stakeholders can ensure their compliance to public governance principles through the FOI Act and other applicable legal framework.

5077 РУБ

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Mohammad Emam Determinants of Customer Satisfaction in Retail Banking Industry


This study intended to investigate the effects of service quality, service features, and customer complaint handling on overall customer satisfaction in retail banking industry of Shiraz City. The conceptual framework presented in this study is employed to identify the contribution of service quality, service features, and customer complaint handling to overall customer satisfaction. The results of this study revealed that service quality and service features are significantly and positively associated with customer satisfaction while the third predictor variable of this study which is customer complaint handling has no significant association with customer satisfaction. Furthermore, findings from this study showed that the five dimensions of service quality are all significantly associated with customer satisfaction except for the responsiveness dimension. In other words, reliability, empathy, assurance, and tangibles are the most significant dimensions of service quality contributing to overall customer satisfaction respectively.

6359 РУБ

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Cyrus Gonda, Kalim Khan Where Is My Ketchup.


Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today's environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.

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